Friday, April 9
7:30 to 8:30 a.m. - Registration and Breakfast
8:30 a.m. to 5 p.m.- Seminar
Renaissance Harborplace Hotel
Cost: $149 if you register by March 3

Co-worker cohesiveness: A solid team is good for you and pets

Featuring the dynamic communications guru, Shawn McVey!

Every team member — from the receptionist to the technician to the practice manager — plays a vital role in helping your practice succeed. But if they aren’t all on the same page, your practice’s performance suffers. Don’t let that happen. Bring key members of your team to this interactive workshop, and help them learn what it takes to build team cohesion for the good of each employee, the good of the practice, and — most importantly — the good of the patients.

Step One — Getting past poor communication habits 
       Engaging in convoluted conversations to talk about topics you can no longer avoid.

Step Two — Perfecting the practice
         Issues are on the table … now, let’s work together to fix them.

  Step Three — Self-improvement by taking issue ownership
       How to become an effective employee who helps yourself and the practice.

 Step Four — Progress assessment 
          Do you have the tools to help your practice excel at client and patient care?

You’ll also receive:

• 7 Hours of CE Credit

• Free breakfast, lunch, and refreshments - over $60 value!

• Firstline Live proceedings book  - over $50 value!

Note:
This seminar requires a registration fee separate from CVC

*** Get a special package rate when you register more than 3 team members for the Firstline Live seminar. 

Speaker Biography
Shawn G. McVey, MA, MSW
A graduate of Purdue University's Veterinary Management Institute, Shawn McVey serves as former CEO and current Director of Maximum Potential of Eye Care for Animals, a veterinary ophthalmology company in Phoenix.  He is also CEO of the consulting company Innovative Veterinary Management Solutions, and the first non-veterinarian named to the American Animal Hospital Association's board of directors.